Recent Posts

The Best In Marketing

9/16/2022 (Permalink)

Why does SERVPRO utilize Salesforce Marketing? Salesforce is the #1 CRM (Customer Relationship Management) tool in the world, used by more than 90% of all Fortune 500 companies. The account management and contact management tools compliment each other. The initial download of contacts and contact history is possible when utilizing Work Center Marketing. It offers task management and enhanced over site features to optimize team performance. It has an advanced route mapping feature, including automatic scheduling and routing functionality. The Salesforce Marketing calendar supports drag and drop functionality.  The calendar also includes event scheduling and event ROI tracking components. It provides dynamic dashboard and reporting functionality. It interacts with Tableau and KPM reporting. Report creation and development capabilities are enhanced. It enables referral source tracking. Documentation is captured for completed sales calls. Salesforce Marketing allows users to identify new potential lead sources and centers of influence. SERVPRO utilizes the best tools available to ensure success! 

Dalmatians As Fire Dogs

9/16/2022 (Permalink)

The breed's evolution to fire dog began as early as the mid 1700"s. They were used as stable guards and they also ran with the carriages to guard whatever was in the carriage, whether it was passengers or goods. The Dalmatians served as stable and carriage guards because they are unequaled as a companion. He can be broken as a pointer, he will even run a rabbit if need be. He will follow his master all day on foot, or after a carriage, and will be interested in everything going on. There is also a theory that their role developed from the breed's notable affinity towards horses. The ongoing curiosity about Dalmatians even led to a Harvard study to understand how the dogs were drawn to their coach positions. Certain dogs would automatically gravitate toward certain positions, whether it was the back or right under the horse. Dalmatians are natural born "fire dogs".

Pets And Fire Safety in the Home

7/15/2022 (Permalink)

Every year, 500,000 pets suffer from smoke inhalation and 40,000 lose their lives in home fires. The National Fire Protection Association estimates that nearly 1,000 home fires each year are started by family pets. As many pet parents know first hand, pets may become unsettled or anxious once a smoke alarm sounds, hiding rather than exiting. Pets who are already prone to anxiety when a smoke alarm sounds may become even more so when their owners are not at home. There are some simple safety tips that can make a big impact in protecting your family and pets. Like with human children, homes most often require pet proofing. Stove knobs and hot appliances can be knocked over or turned on by curious pets. Never leave a lit candle within reach of a pet. Consider attaching a decal to a window near entrances to let rescuers know how many animals are inside. Make sure to include your pets in your fire escape plan. Stay aware of their typical hiding spots and where they often nap in case you must evacuate quickly. And finally, when you leave home, consider confining them to a certain area to make it easier for first responders to remove them quickly. 

Pets & Carbon Monoxide

7/15/2022 (Permalink)

According to a recent survey, 53 percent of pet owner's in the US aren't confident they could identify the symptoms of CO poisoning in their pets. If you suspect your pet may be experiencing symptoms of CO poisoning, remove them from the environment immediately and contact your vet. They can perform a CO toxicity evaluation which is done through a blood test. And make sure to save contact information for your veterinarian in a place where you and other family members can easily access it. Also, be sure your pet's microchip information is current in case you become separated in an emergency. Here is a short list of symptoms that may indicate that your pet has CO poisoning: nausea, vomiting, labored or difficulty breathing, sleepiness or lethargy, uncoordinated movement, disturbances in gait, seizures, heart arrhythmia, coughing, deafness, blindness, and coma. Purchase CO alarms! Consider installing more than one alarm on each level of your home. Pay careful attention to rooms where you and your family spend a great deal of time including living areas, bedrooms and hallways.

Corporate Training Excellence

6/15/2022 (Permalink)

SERVPRO National Headquarters employs a training staff of over 75 people dedicated to helping SERVPRO Franchises achieve operational excellence.

Since 1967, SERVPRO has been redefining and improving the mitigation and restoration industries. In 1992, the SERVPRO National Training Center was developed specifically to teach restoration and mitigation skills to insurance industry employees, as well as, Franchise owners. SERVPRO has been a state-approved Continuing Education Course location and an IICRC-approved school since 1997. SERVPRO offers WRT and ASD certification, exemplifying our commitment to providing great service.

SERVPRO is one of 15 organizations qualified to offer the Applied Structural Drying course. Not only is the ASD course available to SERVPRO franchises, it is also available to our insurance clients. The Applied Structural Drying course covers the effective, efficient and timely drying of water-damaged structures and contents. Using a comprehensive classroom and hands-on training, the course facilitates appropriate decision making within a restorative drying environment. Students will experience hands-on use of instruments, extraction systems, drying equipment and cleaning products in an actual flooded building situation.

SERVPRO Validation Processes

6/15/2022 (Permalink)

Through professional test cleaning before work begins, SERVPRO can determine the restorability of damaged structure and contents. We will identify what items can be restored, what items may not be restorable and what items will need the adjuster's input. This is called pretesting.

SERVPRO is IICRC validated. We can provide industry-standard proof that the proper amount of equipment was used on the job and that the job was dried properly and completely. We will be happy to show every customer the SERVPRO Drying Workbook!

Contents Claim Inventory Service provides itemized room-by-room loss inventory, allowing insurance agents and adjusters to document claim items and capture inventory items immediately. This helps ensure the policyholder gets a complete list and the insurance company can identify "like kind of quality".

SERVPRO's continuing education classes are an educational service provided to insurance clients to help them achieve credits quickly and easily while learning more about the science behind the cleanup and restoration.

How We Do It

6/15/2022 (Permalink)

SERVPRO provides Electronic File Documentation complete with loss reports. Our Claims Information Center has been a leader in reporting and validating mitigation performance since 1997. We provide these reporting and documentation services for no additional fees or cost to the insurance company.

With thousand's of trained crews and enormous inventory of commercial equipment and service vehicles, SERVPRO's Large Loss Response Teams can initiate response to any size loss in any part of the country within hours. We have the resources to get the job done fast so the insured can get back in business or back to work sooner.

SERVPRO has brand leadership assurance and consistency. As recognized leaders in cleanup and restoration, insurance clients know and trust SERVPRO to help make it "Like it never even happened." We maintain a professional appearance in uniform, equipment, vehicles and cleaning methods to help convey the professionalism the policyholders expect from us.

Emergency Fire and Water Damage Tips

6/15/2022 (Permalink)

In a fire damage situation, it is important to limit movement in the home to prevent further damage. Place dry, colorfast towels or old linens on carpeted traffic areas to prevent more soiling. If electricity is off, empty freezer and refrigerator and prop doors open. Wipe soot from chrome on kitchen and bathroom faucets and appliances then protect with a light coating of lubricant. Do not attempt to wash any walls or painted surfaces. Talk with your SERVPRO of High Point Franchise Professional. Do not attempt to shampoo carpet or upholstered furniture without first consulting with your SERVPRO of High Point Franchise Professional. Do not attempt to clean any electrical appliances that may have been close to fire or water without consulting a repair service.

In a water damage situation, shut off the water source if possible. Remove excess water by mopping and blotting. Remove and prop up wet upholstery cushions for even drying. Place aluminum foil or wood blocks under furniture legs. Hang furs and leather goods separately at room temperature. Remove oriental or other rugs from wet carpeting. Do not use a regular vacuum to remove water. Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water. Do not leave books, magazines or other colored items on wet carpeting.

Commercial Property Meld Software

5/5/2022 (Permalink)

Property management companies are automating their property maintenance process thru what is called "Property Meld". Property Meld is an easy to use property maintenance software solution powered by automation to reduce manual tasks and increase efficiency. SERVPRO of High Point recently partnered with a Company who utilizes Property Meld and it has proven to be a great way to do business.

There is never enough time in a day. Time is wasted keeping everyone accountable. Between missed calls, forgotten emails, and lost sticky notes, a 2 day request turns into a stale 2 week embarrassment. The mutual maintenance process is costing the property management companies. With the lack of oversight and control, repairs are overlooked. As a result, residents leave and the owners of the properties turn to competitors.

Property Meld allows you to do more with less. The web based software automates the process to create a positive maintenance experience. With Property Meld, you can reduce time wasted on manual tasks by 80%, allowing the property management company and the vendors to reinvest their time back into expanding their company portfolio and increasing productivity.

Our partnership with this property management company who utilizes Property Meld, has saved both of us time and money. It simplifies communication. It increases staff capacity. And it gives you powerful oversight.

Hurricane Season 2022: How To Be Prepared

5/5/2022 (Permalink)

North Carolina is one of the "at risk" states for a hurricane. Hurricane Preparedness Week is this week and every household should have a hurricane preparedness plan ready. You can create your plan by following these steps: 1) Review your home insurance policy. Check that all your valuable possessions are covered for natural disasters such as a hurricane. 2) Know where to get hurricane alerts and information from; make sure to have different ways to receive real-time alerts. 3) Choose an evacuation route. Your family should know the route and where to find the local evacuation center too. 4) Secure your home. Install storm shutters, secure loose exterior items such as bikes and plant pots, and cut large trees.

To be prepared for a hurricane, you should have essential items on hand. Your disaster supply kit should include the following items: Water (one gallon per person per day). Food (minimum 3 day supply of non-perishable food items). Flashlight and spare batteries. Battery-powered radio to listen to local updates. Whistle for attracting attention. Medication for at least 7 days. Well stocked first aid kit. Keep all items in waterproof containers and store securely. You must also keep your cell phone charged during hurricane season and have a spare battery and charger.