The Water Damage Restoration Process

Time is money! A quick response time ensures the damage is contained and the restoration process begins promptly. SERVPRO of High Point is continually improving on our processes especially when it relates to structural drying. Specific tasks that are mandatory in these processes include containment of the damaged area to reduce in-flow of water; shrink-wrapping of structures to control in-flow of moisture; water extraction to remove excess water; moisture mapping to determine the impacted area of a structure; selective demolition to remove wet building materials that cannot be economically dried in place; containment that assures potential contaminents do not spread; evaporation enhancement to remove moisture content from building materials; dehumidification to remove excess water vapor from the structure's environments; temperature control to assist in dehumidification and to prevent the onset of mold growth; post-drying cleaning to remove any potential contaminents from dried building materials.

Water or Flood Damage?
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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.