On the Friday night after Thanksgiving 2023, while my husband and I were out of town over 5 hours away, we received a call that our home was flooded. We first called a water restoration company and had to leave a message. We then decided to try SERVPRO of High Point and our call was answered by Carlos Nino (owner) who took immediate action. When we arrived home Saturday morning, SERVPRO was also pulling into our driveway. As distraught as we were, we felt somewhat relieved as Carlos and his team began handling our mitigation issues. His mitigation team (Ivan, Nick, Chris, and Savannah) took care of working with our insurance company, packaging up our personal belongings, and the mitigation of our home. Once, the mitigation was completed, we decided to stay with SERVPRO of High Point to handle the restoration process. We were introduced to Troy Lescalleet (reconstruction project manager), who led the restoration effort along with his restoration team (Dan and Shane ) to get our home restored. They assisted us with so much empathy and professionalism during this difficult 5-month period.
Although I would not wish such a flooding event upon anyone, but if ever faced with such a catastrophe, I would highly recommend SERVPRO of High Point to service your needs. They took charge and executed as if it was personal. From extracting the water to putting on the last knobs on our new cabinets, even counseling, giving personal advise and recommendations, they took charge of it all. We were so out of our element not knowing what to do, but it was obvious this was their area of expertise. Our home is now restored and we can't thank SERVPRO of High Point enough.

SERVPRO helped after some laundry room flooding happened. Troy called to walk us through everything and let us know who would he coming to our house on which days! Ivan and his partner were very professional when they came in to tear up the floors. Then when Dan and Shane came back to put new floors they were very professional also and got the job done in a timely manner! Definitely would recommend them to anyone!

Water damage from upstairs was quickly dried out and removed. Then the awesome restoration team Dan and Shane replaced ceiling and walls with such precision you can't even see where the damage was. Project manager Troy was great! He explained everything so we wouldn't worry and kept the project going, honoring our schedule. I highly recommend this Serve Pro team to fix anything your home needs.

We recently moved down here from up north and weren't sure who to call when we had a pipe burst in our basement. We initially called our insurance company whose adjuster told us to call you guys. Savannah and Nick came out in less than 2 hours from our phone call to the SERVPRO office and got to work right away. They were very professional and knowledgeable and were able to even save the pool table that we thought was destroyed by the water. They went above and beyond any customer service that we've experienced in the past. 

SERVPRO of High Point has been cleaning and sanitizing our offices and warehouse space for several months now. We want our employees to feel safe in their work environment, and having SERVPRO come in on a regular basis to do a proactive cleaning is just what we need here. We also were given some of their table toppers to put in our lunch area and break room. This lets all the employees know that we took extra care in having their environment professionally cleaned by a major brand like SERVPRO. Call SERVPRO of High Point to do what a regular janitorial company cannot do.

My mom got the Covid, and not only was I worried about her, but I was worried about cleaning up of the house we share. I called SERVPRO of High Point and they gave me a very reasonable price to come out here to sanitize all of our high touch surfaces. They showed up when they said they would, and took extra care of my mom's bedroom while they were here. They really know how to sanitize and clean. I feel safe again in my home.

I had a great experience with SERVPRO of High Point when I was buying my new home that stunk of cigarette smoke and dogs.  They were able to come in there and completely get rid of all the odors in a very short period of time.  I'm forever grateful to them for helping make my new home liveable. 

We were very impressed with how SERVPRO of High Point handled the emergency we had at our home when we had the grease fire in our kitchen.  We love our new cabinets and countertops and were very impressed with their level of compassion and concern when going through the process of getting our necessities back in order.  They are a top notch organization.

We had a toilet overflow from our upstairs bathroom a few years ago and used SERVPRO of High Point.  We recently had an issue with our water heater flooding part of the basement, and because of the awesome job they did for us last time, we decided to call SERVPRO of High Point again. We've highly recommended them to all of our friends and extended family.

My husband and I decided to use SERVPRO of High Point because they were recommended to us by a neighbor who had used them in the past.  They were at our home in less than an hour and had our basement area dried out within a matter of hours. We were very impressed with their professionalism and work ethic.