Importance of the FNOL

7/23/2023 (Permalink)

It takes a dedicated team of individuals to successfully run a disaster restoration business. It really takes everyone employed to retain customers and to establish new ones. From the first phone call to the after completion review, there are many moving parts that have to work together to make the customer experience "Like It Never Even Happened". The initial contact from the customer requires a First Notice of Loss form to be filled out in detail so the technicians understand what the set of circumstances are for that property. It must contain an email address as that's how we get the estimates to the customer and as much information on what happened and where in the structure the damage was done. Is the job a self pay or an insurance claim? If it's an insurance claim, there is a lot of pertinent information to gather such as name of insurance company, claim number, deductible, and adjuster name and number if possible. This form that is filled out by office personnel lays the groundwork for how well prepared the technician is in knowing the circumstances of the situation. This is critical in them knowing what type and how much equipment to take on a job.