Importance of Communication

12/16/2021 (Permalink)

When you have a commercial customer who has their Corporate office in another state, it may cause some problems when identifying who makes final decisions.

SERVPRO of High Point recently had a challenging situation with a local dental office that had experienced a water loss. There were two people who were key to this job, the project manager at their Corporate location, and the General Manager of the dental office. Oftentimes in these situations, the communication taken between the account's employees and what gets back to us from one or the other of them is convoluted. 

In these situations, documentation and pictures are critical to moving the process forward. At the end of the day, we were able to successfully complete the scope of work approved by the project manager. In turn, the General Manager's vision for the work to be completed at her office was in sync with the approved scope of work.