The SERVPRO Difference

6/16/2021 (Permalink)

SERVPRO has some very unique features and capabilities that make us different from other competitive Companies in our industry.

Being a locally owned and operated franchise with under 20 employees, it is very important to have a cohesive group of people working towards the same goal. And that goal is providing service excellence in all areas of the business.  

What makes SERVPRO of High Point unique? The work culture is driven by a very involved Owner. Carlos conducts morning meetings that start at 8:00 where all jobs and scopes are discussed in detail. He works with production on key estimates and goes on critical scopes with the lead techs. There is no part of any job that is unfamiliar to him.

SERVPRO of High Point practices "minimal invasion"  when working on all jobs. We will do only what is absolutely necessary to get the customer back to preloss condition. Additional walls/sheetrock will not be compromised in order to make for a larger claim. Honesty and integrity is critical when working on a person's home or business.

We are always well prepared for the hurricane season because SERVPRO corporate provides what is called "large loss teams". These teams represent 10,000 trained personnel, over 140,000 pieces of restoration equipment, and over 7,000 vehicles. The support we receive from the SERVPRO folks in Gallatin, Tennessee is unmatched in the industry.

SERVPRO recommends an Emergency Response Profile (ERP) to be created for commercial accounts. An ERP is a no charge program that identifies the line of command for authorizing work to begin. (Who in the organization should be notified.) It also provides facility details such as shut off valve locations, etc. in preparation for emergency relief. And most importantly, it identifies SERVPRO of High Point as their disaster mitigation specialist!